Question 1

How do I create an account?

Accepted Answer

You can start using Luno anonymously without an account, or create one using your email or Apple Sign-In for data sync across devices. Go to Profile → Account Settings to set up your account.

Question 2

Do I need to pay to use Luno?

Accepted Answer

No! Luno offers a free tier with 3 meal logs per day and 30 days of history. You can upgrade to Pro ($2.99/month) for unlimited logging, voice features, monthly recaps, and more.

Question 3

What devices are supported?

Accepted Answer

Luno is available for iPhone and iPad running iOS 17 or later. Android support is not currently available but may be added in the future.

Question 4

How do I log a meal with a photo?

Accepted Answer

Tap the + button, select "Photo", take or choose a photo of your meal, and our AI will automatically recognize the foods and estimate nutrition. You can edit the results before saving.

Question 5

How accurate is the AI food recognition?

Accepted Answer

Our AI is trained on thousands of food images and provides estimates based on typical serving sizes. While accuracy is generally good, it's always an estimate. You can manually adjust portion sizes and nutrition data for better accuracy.

Question 6

Can I log meals with voice? (Pro)

Accepted Answer

Yes! Pro users can use voice logging. Tap the + button, select "Voice", and describe your meal. For example: "I had two eggs, toast, and coffee for breakfast." The app will transcribe and add nutrition data.

Question 7

Can I manually add nutrition information?

Accepted Answer

Absolutely! You can always edit any meal to adjust calories, macros (protein, carbs, fat), and other nutrition details. Just tap on a meal and select "Edit".

Question 8

How do I delete a meal?

Accepted Answer

Swipe left on any meal entry and tap "Delete", or open the meal detail view and tap the trash icon.

Question 9

What are the limits on the Free plan?

Accepted Answer

Free users can log up to 3 meals per day and access the last 30 days of history. Pro removes all limits and adds voice logging, monthly recaps, data export, and advanced analytics.

Question 10

What do I get with Pro?

Accepted Answer

Pro includes: unlimited meal logging, voice logging, monthly recap videos, advanced analytics, data export (CSV/JSON/PDF), unlimited history, custom date ranges, and priority support.

Question 11

How much does Pro cost?

Accepted Answer

Pro costs $2.99/month or $39.99/year (save 31%). All subscriptions are billed through the Apple App Store and can be canceled anytime.

Question 12

Is there a free trial for Pro?

Accepted Answer

Yes! Pro subscriptions may include a free trial period. Check the App Store for current trial offers when you subscribe.

Question 13

How do I cancel my Pro subscription?

Accepted Answer

Go to your iPhone Settings → Your Name → Subscriptions → Luno, then tap "Cancel Subscription". Your Pro features will remain active until the end of your billing period.

Question 14

What kind of analytics does Luno provide?

Accepted Answer

Luno shows daily nutrition summaries, weekly trends, macro breakdowns (protein/carbs/fat), calorie tracking, and meal timing patterns. Pro users get advanced analytics and custom date ranges.

Question 15

What are monthly recaps? (Pro)

Accepted Answer

Monthly recaps are beautiful video summaries of your nutrition journey, showing your top meals, nutrition highlights, streaks, and progress. They're shareable and perfect for social media!

Question 16

Can I set nutrition goals?

Accepted Answer

Yes! Go to Profile → Health & Goals to set your target weight, daily calorie goal, and macro targets. Luno will track your progress toward these goals.

Question 17

Is my data private and secure?

Accepted Answer

Yes. Your data is encrypted in transit and at rest, stored on secure servers with row-level security. We never sell your data. See our Privacy Policy for full details.

Question 18

Can I export my data?

Accepted Answer

Pro users can export all their data in JSON, CSV, or PDF format anytime. Free users can request a data export by emailing support@lunomeal.com.

Question 19

How do I delete my account?

Accepted Answer

Go to Profile → Account Settings → Delete Account. This permanently deletes all your data within 30 days. This action cannot be undone.

Question 20

Where is my data stored?

Accepted Answer

Your data is stored on secure cloud servers (Supabase) with data centers in the United States and Europe, compliant with GDPR and CCPA regulations.

Question 21

The app won't open or keeps crashing

Accepted Answer

Try force-quitting the app and reopening it. If that doesn't work, restart your device. Make sure you're running the latest version of Luno from the App Store. If issues persist, contact support.

Question 22

Food recognition isn't working

Accepted Answer

Make sure you've granted camera permissions (Settings → Luno → Camera). Try taking a clearer, well-lit photo with the food clearly visible. You can also manually add or edit food items.

Question 23

Voice logging isn't working (Pro)

Accepted Answer

Check that microphone permissions are enabled (Settings → Luno → Microphone). Make sure you have an active internet connection. Try speaking clearly and describing specific food items.

Question 24

My meals aren't syncing across devices

Accepted Answer

Make sure you're signed in with the same account on all devices and have an active internet connection. Go to Profile to check your account status.

Question 25

I can't restore my Pro purchase

Accepted Answer

Go to Profile → tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used to purchase Pro. If issues persist, contact support@lunomeal.com.

Question 26

How do I get a refund?

Accepted Answer

Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, find your Luno subscription, and request a refund. Apple will review and process your request according to their refund policy.

Question 27

Why was I charged twice?

Accepted Answer

This may happen if you have multiple active subscriptions or if a previous payment failed and was retried. Check your App Store subscriptions and contact Apple Support if you see duplicate charges.

Question 28

Can I get a student or family discount?

Accepted Answer

We don't currently offer student or family plans, but we're exploring these options. Email support@lunomeal.com to express your interest.

How can we help you?

Pricing & Plans

Contact Support

Privacy & Data

Still have questions?